Everything you need to set up, configure, and get the most out of RapiDesq.
Configure 25+ widget properties: position, colors, dark mode, pre-chat forms with 6 field types, file uploads, auto-open delays, JWT-based identity authentication, domain whitelisting, and conversation flow assignment.
Connect Gmail via OAuth with Pub/Sub real-time sync, or Outlook with Microsoft webhooks. Encrypted token storage, automatic renewal, threaded conversations, delivery tracking (PENDING → DELIVERED/FAILED/BOUNCED), and team or flow routing.
Build contact forms with TEXT, EMAIL, PHONE, TEXTAREA, SELECT, and NUMBER fields. Set validation patterns, help text, and field ordering. Map submissions to ticket fields and route to teams or conversation flows.
Create teams with 5 agent selection strategies and 4 ticket queue strategies. Configure custom ticket prefixes, capacity limits, agent statuses with custom labels, permission sets with resource:action pairs, and business hour schedules.
Manage tickets through 6 statuses with 4 priority levels. Configure custom fields, tags, and team-specific ID prefixes. Leverage AI sentiment analysis, key point extraction, urgency scoring, first response tracking, and internal notes.
Contacts auto-created from 8 sources with email-based deduplication. Merge duplicates with full history transfer, add custom fields, verify identities via JWT authentication, and view unified interaction history across all channels.