Everything you need to set up, configure, and get the most out of the RapiDesq AI-powered contact center platform.
These guides cover setup and configuration of RapiDesq — an AI-powered contact center platform for customer support teams that unifies live chat, email, and web forms with an AI bot, smart routing, supervisor dashboards, file attachments, and multi-region data residency. If you're new to RapiDesq, start with About RapiDesq or the FAQ.
Configure the chat widget with deep customization: position, colors, dark mode, pre-chat forms, file uploads, auto-open delays, identity authentication, domain restrictions, and conversation flow assignment.
Connect Gmail or Outlook with secure authorization and real-time push notifications. Encrypted credentials, automatic renewal, threaded conversations, delivery tracking, and team or flow routing.
Build contact forms with text, email, phone, long-form text, dropdown, and numeric fields. Set validation patterns, help text, and field ordering. Map submissions to ticket fields and route to teams or conversation flows.
Create teams with five agent selection strategies and four ticket queue strategies. Configure custom ticket prefixes, capacity limits, agent statuses with custom labels, permission sets, and business hour schedules.
Manage tickets through a clear lifecycle with four priority levels. Configure custom fields, tags, and team-specific ID prefixes. Leverage AI sentiment analysis, key point extraction, urgency scoring, first response tracking, and internal notes.
Contacts auto-created from every source with email-based deduplication. Merge duplicates with full history transfer, add custom fields, verify identities with signed tokens, and view unified interaction history across all channels.